Client Success Manager

CLIENT SUCESS MANAGER at HEIR DIGITAL Type: Full-time, on-siteLocation: 8 Bree Street, Cape Town City CentreRole Overview: We’re looking for a Client Success Manager who has a good understanding of eCommerce marketing, and can build long-term trust with our clients. You’ll be the bridge between our clients and our internal team — ensuring smooth onboarding, clear communication, consistent reporting, and an exceptional client experience.What You’ll Be Doing:Client Onboarding - Manage the onboarding process, collect assets, set expectations, and ensure a seamless handover to the media and creative teams.Client Communication - Act as the main point of contact, keeping clients updated on campaign progress, results, and next steps.Client Reporting - Prepare weekly and monthly performance reports with key insights and data summaries.Team Coordination - Work closely with media buyers, strategists, and creatives to ensure deliverables are on track and aligned with client goals.Client Calls - Lead regular performance calls to review results and maintain alignment.Retention & Relationship Management - Proactively manage relationships to keep clients happy, engaged, and confident in our partnership.Progress Tracking - Monitor campaign milestones, identify growth opportunities, and communicate updates clearly to both clients and the team.Requirements:2+ years experience in eCommerce marketing or agency account management.Strong understanding of paid media, specifically Meta and Google Ads.Excellent communication and relationship management skills.Highly organised with the ability to manage multiple clients and deadlines at once.Comfortable interpreting and explaining performance data.Proactive, emotionally intelligent, and solutions-oriented.Why Join Heir Digital: Work with fast-growing eCommerce brands in fashion, skincare, and lifestyle.Become part of a dynamic, creative and high-performing team.Growth-focused culture with autonomy and mentorship.Competitive salary. 25 days annual leave. TO APPLY: Email your CV and a short note about why you’d be a great fit to applications@heirdigital.com, using the subject line: Client Success Manager – Heir Digital