Client Success Manager

DescriptionIf you’re looking for a fast-paced, growth-focused environment to flex your digital marketing muscle, Rocket55 is a perfect fit. Rocket55 has been a full-service digital marketing agency for 15 years, no small feat in an industry that changes and evolves daily. Keeping up with the technological innovations and market trends in our industry makes every day working here an adventure. We’re looking for fellow hard-working digital enthusiasts who are eager to drive results for our clients, thrive in a diverse and dynamic workplace, and add to a culture of curiosity, innovation, and awesomeness. Join our energetic, success-driven team and be part of a company that values relentless pursuit of results, curiosity, collaboration, and adaptability. If you are driven by excellence and hungry for success, we want to hear from you!Job SummaryAs a pivotal figure at Rocket55, the Client Success Manager is the cornerstone of client satisfaction and success. This role leads and manages client relationships and oversees the implementation of all digital marketing initiatives. Rocket55 Client Success Managers focus on delivering world-class customer service and thrive in fast-paced, ever-evolving environments. The Client Success Manager will coordinate with project managers, the Account Strategy Lead, and the broader production team to deliver for our clients. They expertly translate business needs into impactful digital marketing strategies, meticulously tracking and reporting on the progress and effectiveness of these initiatives. It's a role suited for visionary leaders who are passionate about making a difference, driving client success, and contributing to the dynamic synergy of our agency.ResponsibilitiesClient Communication and Relationship Management:Serves as the primary point of contact for clientsMaintains regular communication with clients to understand their needs, expectations, and feedbackBuilds and nurtures long-term relationships with clientsHandles client queries and resolves issues promptlyIdentifies opportunities for account growth and upselling additional services to existing clientsProject Management And CoordinationOversees the planning and execution of digital marketing campaignsCoordinates with various internal teams (such as SEO, PPC, content, social media, design, and project management teams) to ensure campaign successCollaborates with the project management team to monitor project timelines and ensure that deadlines are metManages budgets and works with project management teams to allocate resources effectivelyPerformance Analysis And ReportingMonitors and analyzes the performance of digital marketing campaignsUses analytics tools to track campaign success and ROIPrepares and presents regular reports (in collaboration with strategy leads and service strategists) to clients on campaign performance, insights, and recommendations for improvementInternal Collaboration And CommunicationWorks closely with creative, technical, and strategic teams to ensure that client needs are understood and metShares client feedback with relevant teams to improve service deliveryParticipates in internal meetings and provide updates on account statusContinual Learning And AdaptationStays updated on the latest industry trends, tools, and best practicesAttends workshops, webinars, and training to enhance professional skillsProblem-Solving And Crisis ManagementAddresses and resolves any challenges or obstacles that ariseWorks with Executive Sponsor and Account Strategy Lead to address and resolve challenges or obstacles that ariseKPIsClient Satisfaction & Client HealthAccount retention and performanceSuccessful cross team collaborationProfessional development planRequirementsRequired Experience, Skills, and Qualifications:Bachelor’s degree in Marketing, Advertising, Business, or related field2 - 4 years of experience as an account manager within an advertising/marketing agencyAbility to understand complex client deliverables and confidently present them to clientsExcellent listener and note-takerSolid verbal/written communication skillsCollaborative leaderExtremely detail-oriented and organizedStrong business acumenWillingness to take on any task with enthusiasmFast learner and accepting of constructive criticismAbility to work cohesively with clients and subject matter expertsComfortable with a fast-paced and evolving environmentProblem-solving attitude with a consistent pursuit of resultsPreferred Qualifications2+ years of experience with SEO, pay per click, and/or Social Media strategiesFamiliarity with WordPress or other Content Management SystemsUnderstanding of Amazon or other marketplace platformsAnalytics/Google Ads CertifiedAccelo or other project management software experienceSalary Range$70,000 - $79,000 - depending on experience and qualifications.Total Compensation PackageThis position offers full-time employment along with a comprehensive benefits package that includes:Complimentary parkingHealth, dental, and vision insurance401(k) with matching contributions from the CompanyLife insurance and Accidental Death & Dismemberment (AD&D) coverageCompany-provided Short Term Disability insuranceLong Term Disability coveragePaid Time OffHoliday pay, including Floating HolidayFlexible work schedulesCommitment To InclusionRocket55 is an equal opportunity employer and is dedicated to creating an inclusive work environment void of harassment and discrimination. Our goal at Rocket55 is to cultivate a culture where each team member feels appreciated, empowered, and motivated to pursue both personal and collective objectives. This commitment entails ensuring opportunity and accessibility for individuals of all backgrounds, including but not limited to race, ethnicity, age, marital status, gender, sexual orientation, gender identity, gender expression, religion, national origin, disabilities, political affiliation, and socioeconomic status.Note: This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications that may be required. The role may evolve based on the needs of the company.