Client Success Manager

Company DescriptionBorn from Tecky Academy's mission to make technology education accessible and career-centric, we've evolved into a full-service technology consultancy while maintaining our core belief: "Discover the tech, discover yourself." Our journey began by helping individuals unleash their tech potential through education, and today we apply that same transformative approach to help businesses unlock their technological capabilities.Our team of experienced professionals brings not only extensive expertise in planning, developing, and managing projects, but also a unique perspective shaped by our educational roots. This background gives us a distinctive advantage – we understand how to bridge knowledge gaps, communicate complex concepts clearly, and empower both our clients and our team members to grow.Having successfully transformed from an education-focused organization to a consultancy, we bring a teaching mindset to every client engagement, ensuring knowledge transfer and sustainable solutions. We pride ourselves on our collaborative culture, commitment to continuous learning, and ability to tackle complex technical challenges while maintaining the clear communication that was fundamental to our teaching heritage.Role DescriptionWe are looking for an experienced, client-facing leader to drive digital transformation engagements across Hong Kong government departments, early childhood education providers, and broader education institutions. You will be the core bridge between clients and our technical teams—owning discovery, solution shaping, cross-functional coordination, delivery follow-through, and long-term account success.This role also involves supporting multinational clients with foreign backgrounds, requiring strong cross-cultural communication, negotiation, and project follow-up to help expand our presence across the Asia-Pacific region.Key ResponsibilitiesEngage Hong Kong government departments, ECE organizations, and educational institutions to deeply uncover digital transformation needs (e.g., collaboration tools, campus/school management systems, workflow automation).Develop customized service proposals and implementation plans aligned with client goals, constraints, and operating realities.Act as the central communication hub between clients and internal technical teams.Coordinate cross-functional resources to drive AI/digital solutions from planning through execution.Ensure projects are delivered on schedule and meet agreed expectations.Maintain strong, long-term client relationships through after-sales support, iterative requirement feedback, and optimization recommendations.Improve client satisfaction, retention, and renewal outcomes.Manage cross-cultural business communication, partnership discussions, and ongoing project coordination.Support APAC business expansion through high-quality client engagement and follow-up.QualificationsBachelor’s degree or aboveMinimum 10+ years of professional experience in education management, publishing, or curriculum development, with demonstrated leadership capabilitiesStrong fluency in STEAM methodologies, with specific expertise in integrating Science, Technology, and ArtsDemonstrated experience in cross-cultural business collaboration, able to navigate multinational cooperation scenarios effectively.Strong alignment with a long-term customer service mindset, valuing relationship building and sustained client value creation.Solid working knowledge of managing the full lifecycle of educational products, from budget planning to market launchAbility to structure complex educational programs and qualify content against industry or government standardsAbility to effectively communicate project status decisions to clients in clear languageOutstanding verbal and written communication skills with the ability to adapt messaging for academic, corporate, and public audiencesExperience mentoring teams, establishing R&D units, or leading cross-functional educational initiatives