Client Success Partner

Role Overview:As a Client Success Partner, you will play a pivotal role in ensuring the seamless onboarding and offboarding of staff, maintaining operational efficiency, and fostering a positive client-staff relationship. Your critical thinking, multitasking, and problem-solving skills will be instrumental in handling various responsibilities, including challenging conversations and feedback-driven improvements. Your ability to collaborate within a team, receive and act on feedback, and guide staff members through their journey with the company will contribute to the overall success of the organization.Schedule: 8:00 PM - 5:00 AM Manila timeResponsibilities:Onboarding:Monitor the Onboarding Pipeline to ensure a smooth transition at each step of the process.Guide staff through contract terms and expectations during the initial assignment phase.Coordinate the delivery of welcome packets, including client logins and software requirements, before the staff's first day.Conduct onboarding discussions to familiarize new hires with client house rules and guidelines.Completing the background check compliance for new hires.Offboarding:Conduct offboarding discussions to ensure proper notifications and smooth transitions.Assist staff with the offboarding process and liaise with the offboarding team to address any concerns.Provide support for post-offboarding inquiries and issues.Complete the offboarding checklist, including recommendations for staff reprofiling.Operations:Collaborate closely with the Workforce Planner to monitor daily attendance and prepare accurate reports.Engage in documented touch-base sessions to discuss client feedback and expectations of results.Address staff inquiries and concerns promptly to maintain a positive working relationship.Review and approve staff paid hours, providing feedback on productivity as needed.Work alongside the Client Success Manager to enhance staff experience and adherence to client standards.Stay informed about voluntary benefits available to individual contractors.Efficiently maintain up-to-date trackers related to attendance and system issues.Coordinate with Staff Services on Hubspot ticket movements.