Client Ticketing Services Manager

About Ticketek Entertainment GroupTicketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live!Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.About The RoleThe Client Services Manager will join our Ticketek team based in the Gold Coast. This role will work closely with clients from Queensland's most prestigious venues, ticketing world-class entertainment events.As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.RequirementsWhat a day in the life looks like?Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insightsEvent Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event daysEvent Day Delivery: On-site testing and client support and engagement on site throughout the duration of the event (including but not limited to management of box office staff, post event reporting, settlements, and operational feedback.) Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as plannedBusiness Development: Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profileAbout YouHave a passion for live eventsDemonstrate a client focused attitude, being a true ambassador for our brandBe a team player willing to strive to deliver exceptional resultsPossess attention to detailBe able to troubleshoot and problem solveCommunicate with style and professionalism, across all levels of business relationships, both internally and externallyEssential experience & skills:Excellent verbal and written communicationAbility to develop new and existing relationships with clientsAbility to resolve client/customer problems in a helpful mannerUnderstanding or ability to learn ticketing systems and processesDesirable, But Not Essential, Experience & SkillsClient/customer relationship skillsExperience in event or ticketing rolesInterest in Theatre/ArtsTertiary qualifiedOther Key Considerations For This PositionDue to the nature of this role, work is required outside of business hours and on the weekend.Salary$72,500 + superBenefitsHere's a taste of what TEG offers:Complimentary event ticketsBirthday and volunteering leaveWellbeing discounts & flu vaccinationsPaid parental leave & free employee support (EAP)Global rewards and recognitionLearning, development & career pathwaysA diverse, inclusive, and passionate teamEqual opportunitiesTEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.*Only direct applications will be considered. No recruiters please*