Clients Specialist - Italian Speaking

About BizAwayHere at BizAway, we Deliver the Future of Travel. 😎We are a solid international company with strong ambitions and great expertise. With a focus onsustainability 🌱, on a daily basis we support companies enabling them to improve their travelmanagement through our constantly evolving services and solutions, always characterized by ourtech attitude and smart and innovative processes. 🚀We know that success comes from People and deserves to be recognized.👫Proactivity andReliability, Kindful collaboration and communication are the core values of our Solution Culture.If you like challenges and would love to be part of one of the fastest growing B2B scale-up thenBizAway is the company you have been looking for. 🤩We are looking forWe are looking for motivated and proactive Italian speaking Clients Specialists (m/f/d) to join our Customer Success team in Barcelona.You will own a shared portfolio of BizAway’s smaller clients using a scalable, digital-first approach. Together with your teammates, you will ensure that more than 800 clients are onboarded successfully, adopt the platform, renew their contracts, and expand their usage.Your role in BizAwayAs a Small Clients Specialist, You WillSupport clients through onboarding, ramp-up, renewal, and upsell processes at scaleEngage clients via email campaigns, webinars, group trainings, and digital playbooks to ensure adoptionProactively identify clients at risk of non-renewal and take steps to retain themSpot upsell opportunities and route them into structured plays (e.g. additional departments, new features)Use dashboards and Salesforce to monitor client health and ensure full portfolio coverageCollaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clientsContinuously suggest and test automation and process improvements to deliver success at scaleYour basic qualificationsExperience in Customer Success, Account Management, or Customer Support (B2B preferred).Strong interest in automation, digital tools, and scalable processes.Ability to manage multiple tasks and accounts efficiently.Excellent communication skills, both written and verbal.Proficiency with CRM tools (Salesforce preferred).Fluent in Italian and English. Spanish is a big plus.We are also interested inExperience working with a large volume of smaller B2B clientsBackground in SaaS, Travel Tech, or scale-up environmentsOur offer✈ A seat on a scale-up with skyrocketing growth💰 Competitive salary and bonus opportunity📈 Career development and the chance to specialize in scalable Customer Success🌍 Multicultural and international team in the heart of Barcelona🙌 Collaborative and smart environment to work and learn🍻 Free coffee to kick-start your day and free beers to celebrate together🌴 Friday afternoons off🏢 Flexible working policy (3 days in the office + 2 remote)BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.