Cluster Head- Chennai

Cluster Business Head -ChennaiAbout PhysicsWallah (PW):PhysicsWallah (PW) is India's leading EdTech platform committed to making high-quality education accessible & affordable. With a student-first mindset, powerful digital learning ecosystem, and expanding offline presence, PW is shaping the future of education for millions.Role: Cluster Business HeadWe are looking for a seasoned business leader to oversee multiple regions, drive large-scale business expansion, and ensure P&L; success for assigned clusters/branches. The DRBH will play a pivotal role in scaling PW's footprint, improving operational excellence, and mentoring Business Heads & cross-functional teams across regions.Key Responsibilities:1. Strategic Leadership & Regional Oversight:- Lead business performance across multiple regions/branch clusters.- Own the regional P&L;, ensuring revenue achievement, cost efficiency, and sustained profitability.- Build mid- to long-term growth strategies aligned with PW's organizational goals.2. Business Expansion & Market Penetration:- Identify and execute new market opportunities across assigned states/regions.- Oversee launch & scale-up of new centers, ensuring smooth execution and strong ramp-up.- Conduct competitive analysis and drive regional differentiation strategies.3. People Leadership & Capability Building:- Lead, mentor & upskill Business Heads, Sales Managers & Ops Leaders across regions.- Build a high-performance culture with strong accountability & ownership.- Drive talent development, succession planning & team productivity initiatives.4. Operational Excellence:- Standardize processes across branches to ensure uniform academic & operational delivery.- Ensure compliance, governance, and operational discipline across regional centers.- Evaluate and improve customer experience metrics, retention, and NPS.5. Financial Management:- Develop annual operating plans & forecasting models for the region.- Monitor financial performance, optimize budgets & ensure cost controls.- Drive regional profitability through data-driven decision-making.6. Cross-Functional Collaboration:- Work closely with Academic, Marketing, HR, Finance & Central Ops teams to ensure regional alignment.- Lead execution of marketing campaigns, enrollment drives & community outreach programs.- Represent PW at regional industry events & PR forums.Qualifications & Experience:- Bachelor's degree required; MBA preferred.- 8-15 years of experience in business leadership roles covering regional/multi-city operations.- Minimum 5+ years in P&L; ownership, leading large teams.- Experience in EdTech, Education, Retail, Consumer Business, or Multi-Unit Operations preferred.- Strong analytical, financial & strategic decision-making skills.- Exceptional leadership, stakeholder management & problem-solving abilities.- Entrepreneurial mindset with the ability to drive scale in fast-growing environments.