Cluster Operation Manager

ScopeTo manage all centres’ operations, which include staff, parents, and vendors. Responsible for the Profitability of the Centre.Main ResponsibilitiesUnder minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Directors / Managers of each assigned centre will report to this position. Responsible for operational readiness of the NEW centre roll-out. Responsible for operational efficiency & service delivery First point of contact for escalation from parents (customers) Accountable for the Quality & Service consistency of the cluster Coach the centre heads for individual development & quality of centre leadership Accountable for staff efficiency at the centre level & overall retention rate of the cluster Co-Own revenue targets of the cluster with the business team.Competencies & Skill SetGood Communication Skills; Service & Solution mindset; Self-driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect "Diversity in workplace".Skills: cluster,operations,communication,communication skills,directors,ethics,individual development,leadership,cluster operation manager