Cluster Reservations Sales Agent Part Time

Pullman Sydney Penrith and Mercure Penrith have an exciting opportunity for a passionate and experienced Reservations professional to join our growing hotel group and be part of our high-performing team!Are you a people person with a genuine passion for hospitality? Join us as a Cluster Reservations Sales Agent (Part Time) and play a key role in connecting guests to exceptional experiences across our hotels.Introducing Pullman Sydney PenrithPenrith’s First Five-star International Hotel with 153 Guest Suites, Elite Fitness Centre, Sauna, Restaurant, Bar and Café. Secure Underground Parking1,250sqm Conference and Convention Centre with Dedicated Bar, Reception and Green Room and Best-in-Class Audio VisualMarket Leading Sustainability InitiativesIn-Room DiningIntroducing Mercure PenrithMercure Penrith is located at the base of the Blue Mountains offering 222 accommodation rooms welcoming guests to the Penrith area. As part of the of the Panther’s precinct, our team are passionate Penrith Panthers supporters who pride themselves on providing exceptional service and memorable guest experiences.The Benefits Of The RoleInclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.Training and Development with Global Career Opportunities and access to Accor’s Registered Training Organisation.Team Discounts across Accor’s 5,000+ hotels and partnering businesses. Food & Beverage discounts at Panthers Group Venues.Onsite Complimentary Car ParkingAccor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world.In this fast-paced, multi-property role, you’ll manage individual and small group bookings, convert enquiries into confirmed stays, and help maximise occupancy and revenue - all while delivering exceptional guest experiences.Key ResponsibilitiesManage inbound reservation enquiries via phone, email, and online channels.Convert leads into bookings through effective upselling and product knowledge.Accurately process bookings and maintain system integrity across all cluster hotels.Liaise with Sales, Events, and Front Office teams to ensure a seamless guest journey.Contribute to achieving revenue, conversion, and customer satisfaction goals.About YouStrong communication and customer service skills.A keen eye for detail and accuracy in a fast-paced environment.Experience with hotel reservations systems (Opera, or similar preferred).A positive, proactive team player with a passion for delivering service excellence.Ready to ApplyIf this sounds like the opportunity for you, please apply now!