Collections Executive

About the RoleWe are looking for a proactive and detail-oriented Collections Executive to join our team. This role plays a key part in managing and improving our accounts receivable processes, ensuring timely recovery of outstanding dues, and maintaining strong relationships with customers. You’ll be the voice of the company in navigating sensitive financial conversations with empathy and professionalism.Key ResponsibilitiesDebt Recovery & Follow-upsProactively follow up on overdue accounts via phone, email, and digital channels to ensure timely payments.Customer EngagementEngage with customers in a courteous and firm manner to resolve billing disputes and payment issues.Monitoring & ReportingTrack and report on collection metrics (DSO, recovery rates, aging reports), flagging risks to the Finance or Risk team.Negotiations & Payment PlansAssess customers’ ability to pay and propose realistic repayment plans where necessary, in line with company policy.Coordination with Debt Collection AgenciesCollaborate closely with external debt collection agencies to manage escalated cases, monitor recovery progress, and ensure service-level expectations and compliance standards are met.Cross-functional CoordinationLiaise with Customer Support, Finance, and Legal to address escalated cases and ensure accurate record-keeping.Compliance & Record keepingMaintain detailed records of interactions and outcomes to ensure audit-readiness and compliance with regulatory requirements (e.g. PDPA, MAS guidelines if applicable).RequirementsProven experience in collections, credit control, or account receivables (1–3 years ideally in fintech, telecom, or consumer services).Strong verbal and written communication skills, with fluency in [English / other relevant languages].Ability to remain calm and tactful under pressure.Familiarity with CRM tools and accounting systems (e.g. Salesforce, QuickBooks, Xero).Good understanding of credit risk and debt recovery practices.Empathetic, yet assertive; able to balance customer service with business outcomes.Bonus PointsExperience working in a startup or fast-paced, tech-driven environment.Prior exposure to regulated industries (e.g. lending, insurance, payments).Understanding of local regulatory requirements related to debt recovery (e.g. Singapore’s Credit Collection Practices, MAS rules).Why Join UsOpportunity to contribute to building a financially responsible customer base.Collaborative culture that values ownership, learning, and empathy.Access to growth pathways in credit, risk, or customer operations.