Collections Quality Control Officer

Job Description A. Day 2 Control Functions: Perform audit /control functions on a regular basis for Collections, on their maintenance transactions against independent audit reports.Review, develop and improve guidelines and processes to ensure compliance with company policies without sacrificing fast and efficient delivery of service. Monitor delegation memos on Authorization Approval Media and other maintenance requests such as blocking and financial adjustments.Monitor and escalate Security Maintenance Violations.Constant communication with Officers, Team Leaders, Supervisors and Unit Heads regarding maintenance errors and offering solutions to address these problems. Manage an orderly file of Day 2 Documents - Daily Review Findings, Maintenance Reports/ Audit Trails, Daily and Monthly MIS reports, Policies and Procedures and, Security and Maintenance Violations Encodes MIS reports on Unit maintenance errors submitted to Team Leaders, Supervisors, Unit Heads on a regular basis.Assist in the implementation of process initiatives and various projects (i.e. Self Assessment Program, Re-age Project, COB Plan, Risk Mitigation Programs in Collections).Assist in implementing new Procedures and Polices provided by Senior Management to Unit Heads, Supervisors and Officers.Implement additional control measures, as needed, to further strengthen existing processes in ensuring full compliance to existing Unit guidelines and Citigroup Policies and Initiatives. QualificationsDemonstrated expertise in the areas of Credit, Project management, and Collections/Non-complianceProven ability to persuade and influence othersExperience negotiating with external partners preferredConsistently demonstrates clear and concise written and verbal communicationEnsures publication of daily, weekly and monthly MIS exception reportsAll identified exceptions have been regularizes with appropriate TATAll quality reviews (Phone monitoring, QAF, Refresher Training and Adhoc) are all done on timeInvestigate and support all complaints to Ensure closure within reasonable TATTools - MS Office