Commercial Operation Manager

该职位来源于猎聘 Main Responsibilities  Serve as a key position in Supply Chain and Customer Service, ensuring consistent service delivery for efficient supplies of finished goods/spare parts that meet customer demand and are available within required timeframes and budgets.  Oversee demand planning, purchase, import and export, inventory control, outsourced warehouse management, transportation management, sales order processing, and complaint management in compliance with governmental requirements and company guidelines.  Develop and implement SC/CS projects aligned with the company's strategic plan to fully support business growth.  Establish and implement KPIs and SOPs for external service providers, conducting quarterly reviews to ensure smooth operation and quality service maintenance.  Collaborate with other functional teams to manage monthly sales forecasts and balance stock levels with business needs.  Provide support and solutions to ensure the achievement of monthly sales targets for the business.  Optimize operations processes to accommodate business changes. Requirements  Bachelor's degree or higher  8+ years of experience in logistics/supply chain and customer service management in a multinational company.  Ability to manage and work within a matrix organization.  Strong interpersonal and communication skills.  Proactive and a team player  Proficient in spoken and written English, with essential knowledge and experience in Microsoft PC applications