Complaints & Risk Manager – Regulated Forex Company | Israel Office

Company Overview:A well-established, regulated Forex company with international operations is seeking an experienced Complaints & Risk Manager to join its Israel office. The company provides a professional and dynamic work environment with a strong focus on compliance, client satisfaction, and operational integrity.Responsibilities: Handle, investigate, and resolve client complaints in line with company policies and regulatory requirements. Prepare detailed complaint reports and maintain proper documentation for audits and regulatory review. Ensure timely communication and resolution of issues while maintaining a high level of professionalism and client satisfaction. Identify recurring issues or potential risks and work closely with relevant departments to address and prevent them. Monitor and assess operational risks across departments and propose mitigation strategies. Ensure compliance with regulatory frameworks and internal risk-management procedures. Liaise with regulators, legal teams, and senior management when required. Provide training and support to staff on complaint handling and risk-awareness procedures.RequirementsMinimum 2–4 years of experience in complaints handling or risk management within a regulated Forex or financial services environment.Strong knowledge of regulatory standards (e.g., ESMA, CySEC, ASIC, or local Israeli compliance frameworks).Excellent communication skills in English (Hebrew is an advantage).Detail-oriented, analytical, and able to handle sensitive information with discretion.Proficient in preparing reports and summarizing findings for management or regulatory review.Ability to work independently and collaboratively with cross-functional teams.Benefits Competitive salary based on experience. Stable and professional work environment within a global Forex group. Opportunity to grow and take ownership of the company’s risk and complaint processes.