As a Customer Experience Manager, you’ll showcase your expertise in CX designing and management, more specifically you’ll get to:
Champion opportunities to consistently Improve the entity experienceDrive customer retention, reduce churn, and increase customer satisfactionMap the customer journey and identify opportunities to proactively intervene on the client’s behalfGuide team in effective client issues resolution and handle any escalationsDevelop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvementTest new strategies for driving customer valueContinually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycleRequirements and Skills: Proven working experience as a Customer Experience background.
Experience in customer support is a plusMarket knowledgeCommunication and negotiation skillsAbility to build rapportBSc/BA in business administration, or relevant field
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