Performance Management, Quality Management

Key Responsibilities: Organizational Performance Management: Develop, implement, and monitor the organization’s performance management framework, ensuring alignment with strategic objectives. Design and manage KPIs, OKRs, and performance scorecards for departments and business units. Facilitate strategic planning sessions and ensure that objectives are cascaded effectively across the organization. Conduct performance analysis and prepare executive-level reports with actionable recommendations. Support leadership in data-driven decision-making by providing insights from performance metrics and dashboards. Quality Management: Lead the development, implementation, and maintenance of the Quality Management System (QMS) in compliance with ISO 9001 and relevant standards.

Plan and conduct internal audits to ensure compliance with policies, procedures, and quality standards. Identify process improvement opportunities using Lean Six Sigma or similar methodologies. Coordinate and oversee certification and re-certification processes for quality and excellence standards (e. g. , EFQM). Establish and maintain document control and standard operating procedures (SOPs) across the organization. Continuous Improvement & Change Enablement: Promote a culture of continuous improvement through awareness, training, and best practices. Lead quality and performance improvement initiatives to enhance operational efficiency and customer satisfaction. Support change management activities to ensure smooth adoption of new processes and systems.

Benchmark against industry best practices to drive innovation in performance and quality practices. Academics and certification requirement: Bachelor degree in Industrial Engineering, Business Administration, Quality Management or other related field. Certification in Balanced Scorecard Professional (BSP), KPI Professional (C-KPIP), Lean Six Sigma, EFQM is a plus.