Contact Centre Agent - Part Time (Emirati)

Important NoticeMediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.Contact Centre Agent - Part Time (Emirati)Apply now » Start applying with LinkedIn Choose how often (in days) you want to receive a notification: Apply Now Choose how often (in days) you want to receive a notification:Please wait...Search Jobs by Keyword | Search Jobs by Location | Back to Middle EastShare this JobChoose how often (in days) you want to receive a notification:Closing date: 29/10/2025Number of positions: 1Recruiter name: Reem MansoorReference number: 64619Workplace TypeMediclinic Corporate Office Abu Dhabi | Abu Dhabi | United Arab EmiratesMAIN PURPOSE OF JOBClearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfactionKEY RESPONSIBILITY AREASAttend to all incoming telephone calls promptly, efficiently and in a professional mannerSchedule appointments according to set procedures and policiesDocument all interactions and activities relevant to the call and uses appropriate Wrap-up codeConduct all outbound calls in an efficient, effective and professional mannerTransfer calls correctly to the appropriate staff and/or extensions as needed and requiredInform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available servicesDocument all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centreRequired EducationHigh School Diploma or equivalent (Grade 12)A relevant Bachelor’s degree will be an advantageRequired ExperienceAt least 1 year Contact/Call Centre experience in a customer service operations environmentRelevant experience in a hospitality or healthcare environment will be an advantageRequired Job Skills And KnowledgeBasic Arabic language skillsClient service and related management principlesConfidentiality and dealing with sensitive informationDemonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones)Demonstrate the ability to work accurately and quicklyEffective communicationMedical terminologyVerbal and written communication skills in EnglishAll applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East FamilyApply now » Start applying with LinkedIn Choose how often (in days) you want to receive a notification: Apply Now Choose how often (in days) you want to receive a notification:Please wait...Find Similar JobsSearch By Keyword - MCME, Search By Keyword, Middle East - Internal, Hirslanden - Internal, Emirati - MCMEJoin our Talent CommunityBecome a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.Sign UpJob Type: AdministrationApply now » Start applying with LinkedIn Choose how often (in days) you want to receive a notification: Apply Now Choose how often (in days) you want to receive a notification:Please wait...Job Segment: Call Center, Cisco, Customer Service, Part Time, Technology