Contact Centre Agent

Inbound Contact Centre AgentLocation: RochdaleAre you a natural people-person who thrives on helping others? Are you calm under pressure, with a positive outlook and a passion for doing the right thing?If that sounds like you - we’d love to welcome you to Marston Holdings, where your empathy, communication skills, and attention to detail can change lives.At Marston Holdings, we're not just another contact centre. We’re a trusted partner to government and private sector clients, delivering intelligent, tech-driven solutions that make communities stronger and fairer.In this role, you’ll be on the front line - supporting customers, solving problems, and making sure every conversation counts. Whether someone’s confused, concerned, or just needs a little reassurance, you’ll be there to help, listen and guide.What You Will Be DoingHandling inbound and outbound calls with warmth, clarity, and professionalism.Listening with empathy and offering supportive, effective solutions.Logging accurate details using our bespoke systems - attention to detail is key!Working with customers to negotiate fair, affordable payment plans.Identifying and responding appropriately to vulnerable individuals.Maintaining regulatory compliance while always keeping customer care at the heart of what you do.What We Are Looking ForYou don’t need call centre experience - we’ll give you all the training you need. What matters to us is who you are:A great communicator - clear, calm, and reassuring.A problem solver who’s not afraid to think on their feet.Comfortable with tech and quick to learn new systems.Empathetic, fair, and professional - especially in challenging conversations.Someone who cares about doing the right thing and representing a company with integrity.Why You Will Love It HereWe believe in supporting our people so they can do their best work—and enjoy doing it:Work-life balance - only 1 in 3 Saturdays required!Shifts between 8am-8pm, Monday to FridayHybrid working offered upon successful completion of the probation period, providing flexibility between office and remote workFree on-site parking facilitiesSupportive, dynamic and friendly team 25 days annual leave plus bank holidaysEnhanced maternity/paternity packages (eligibility criteria apply)Pension schemeAccess to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing, and moreA values-driven team where inclusion, fairness, and integrity aren’t just buzzwordsWho We AreMarston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.We are proud to be an equal opportunity employer - we welcome applicants from all backgrounds and walks of life.New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.INDHP