Customer Service Manager

Customer Services Manager Location: Manchester Hyde – WarehouseType: Full-time We’re looking for a hands-on Customer Services Manager to oversee all customer service operations from within our warehouse environment. This role will be operational and a leadership position as you will build and develop a small customer service team. Key ResponsibilitiesManage daily customer service queries across email, phone, and digital channels.Work closely with warehouse teams to resolve order, delivery, and returns issues.Set up and improve customer service processes and workflows.Create and track customer service KPIs and reporting.Plan, recruit, and train a future customer service team.About YouExperience in customer service management or senior customer care roles, ideally in e-commerce, fashion, or warehouse operations.Strong understanding of fulfilment and operational processes.Hands-on, solutions-focused, and confident working in a fast-paced environment.Excellent communication and organisational skills.Motivated to grow and lead a team as the business expands. What We OfferOpportunity to build a customer service function from the ground up.Fast-paced, collaborative environment with real career progression.Competitive salary