Contract and Governance Manager

DescriptionEligibility:Trainers, Quality Analysts, Team Leaders/Sr Team Leader - operations can applySummaryAs a Contract and Governance Manager you provide contract document management support meticulously documenting all activities related to the contracting process and facilitating the company's established governance processes. This includes coordinating and contributing to the creation of high-quality documents for new and existing clients and supporting proper orchestration between cross functional teams in the development and timely delivery of contract documents and governance processes.Key ResponsibilitiesDraft and edit contracts as needed based on feedback from cross-functional teams, legal stakeholders, and clientsOversee the overall management of contractual documents, ensuring strict document version control and formattingResponsible for comprehensive oversight of the contract lifecycle diligently tracking and expediting contributions from internal team to meet client expectationsCoordinate and facilitate bid governance activities, including the documentation of outcomes and approvals in line with established governance thresholds and rulesCore competenciesFocusing on customers, knowing my organization, managing self-development, giving supportFunctional competencies Highly skilled in Microsoft Word and Google Docs/GSuiteExperience working in document management Advanced writing skills in technical or legal writingFacilitation skills and stakeholder managementBasic knowledge of project management in a global, cross-functional business development environment Experience supporting governance process for bid managementGeneral knowledge of customer experience, trust and safety and/or digital businessQualifications3+ years of work experience with document and project managementContract management, bid governance or equivalent a plusStudies in Communication, Business, or Legal fields are preferredFluency in English is requiredProficiency in German or Mandarin are a plusPrimary focus is the overall project and document management of contractual documents which include Statements of Work, Change Orders, Amendments, Letters of Intent, and business terms within the Master Services Agreement.Work with Legal, Sales/Client Services, Solution Strategy and various subject matter experts within the organization (as needed) to ensure all legal, business and compliance risks have been resolvedActively manages all client contracts and changesResponsible for editing the proposed contract documents as needed according to the approvals and/or feedback receivedProject manage the timeline to support the negotiation of contracts with the client on behalf of the organizationReview, edit and draft contractual documents as needed, which includes Statements of Work, Change Orders, Amendments, Letter of Intent and business terms within the Master Services AgreementEnsure that the necessary internal approvals from management have been obtainedSecondary responsibility to function as one of the governance process administrators to include hosting the governance call, preparing and publishing agendas for each governance call, securing verbal and written governance approvals via established processes, managing and processing approval requests via the GREAT mailbox, and other duties as assigned. If you have questions or comments about this open position write to:[email protected]About CompanyTELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.Equal Opportunity Employer StatementAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.