Contracts Manager - Inland Region

Duties & ResponsibilitiesManage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.Build and maintain strong client relationships through excellent service delivery.Manage cleaning materials and stock levels, ensuring timely replenishment.Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.Address HR matters including discipline, grievances, and performance management.Conduct regular site inspections to ensure compliance with SLAs and quality standards.Support contract retention through consistent service and client satisfaction.Skills and CompetenciesStrong knowledge of cleaning processes and hygiene standards.Ability to interpret SLAs and conduct site audits.Basic understanding of HR procedures and labour legislation.Proficiency in MS Excel and operational reporting tools.Excellent organisational and time management skills.QualificationsMinimum Qualification: Matric / Grade 12.Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field.Experience: Proven experience in cleaning operations and staff supervision.