Associate Account Manager

Location: Remote (with proximity to Burbank, California, for occasional meetings)Job type: Full-timeAbout The RoleCounterintuity is an award-winning marketing agency serving nonprofits. We’re looking for a highly organized, client-focused associate account manager to join our team. This is a great opportunity for someone with strong project coordination skills who’s ready to deepen their experience in client services, marketing execution, and content writing. In this role, you’ll support the planning and delivery of marketing campaigns, working closely with account managers, clients, strategists, and internal teams.

You’ll help keep projects moving, communicate with clients, ensure tasks are completed on time and to standard, and take on some content writing assignments. We’re looking for someone with 2–4 years of experience in marketing, project coordination, or account support (especially in an agency setting), who’s ready to grow into a more senior client-facing role.

What You’ll DoCampaign and project coordination (60%)Manage timelines, deliverables, and status updates across multiple accountsCollaborate with internal teams to support campaign and project executionQA deliverables and make sure client expectations are metTrack performance metrics and prepare reportsClient support and communication (20%)Join client meetings and assist with follow-up and documentationMaintain consistent communication with clients on project progressPrepare and send client-facing documents such as briefs, updates, and recapsSupport account managers in daily client service Writing and content support (10%)Write and edit social media posts, blog content, and email newsletter copyAssist with drafting marketing materials based on brand voice and strategyCollaborate with internal teams to align messaging with campaign goalsInternal collaboration (10%)Coordinate with creative, strategy, and development teamsParticipate in team meetings and contribute to workflow improvementsWhat We’re Looking ForExperience and skills2–4 years of experience in account support, project management, or marketing coordinationStrong organizational and multitasking abilitiesFamiliarity with project management tools and processesClear, professional written and verbal communicationComfort with data and reporting toolsExperience working with internal teams and external clients in a deadline-driven environmentTraits that make you successful hereDetail-oriented and reliableConfident communicator and good listenerEager to learn and growAble to take feedback and apply it consistentlyTeam player with a service mindsetFocused on doing great work and helping others succeedHow Success Is Measured95%+ of assigned tasks are completed on schedule and to standardClients feel supported and informed throughout each projectInternal teams value your coordination and communicationYou demonstrate readiness to take on more responsibility over timeWhat To Expect In Your First 60 DaysBy day 30Learn the ropes:

agency tools, processes, and team dynamicsShadow account managers and get familiar with client accountsManage tasks and deliverables on active accountsCoordinate simple project elements and assist with reportingBy day 60Actively participate in client calls and internal briefingsHandle day-to-day project coordination across several accountsBuild trust with clients and team members as a reliable point of contactIdentify process improvements or gaps to flag to the teamWho You’ll Work WithYou’ll report to the director of client services and work closely with cross-functional teams, including creative, development, and strategy. Salary range$40k - $55kPowered by JazzHRejf8icCA7q