Covering Agent (Dispatcher)

Job Description:Job Title: Covering Agent (Taxi Dispatcher)Location: Islamabad (Bahria Town Phase IV)Employment Type: Full TimeAbout the RoleWe are looking for a sharp and steady Covering Agent to join our dispatch team. Think of this role as the control tower of our taxi operations. You will manage bookings, support drivers, handle customer queries, and make quick decisions that keep everything running smoothly.Key ResponsibilitiesHandle incoming calls and dispatch taxi bookings efficientlyMonitor driver activity and assign jobs based on availabilityProvide timely support to drivers and customersManage booking updates, cancellations, and route adjustmentsMaintain smooth communication across the teamEnsure accurate data entry in dispatch systemsRequirementsProven experience as a taxi dispatcher or covering agentStrong command over multiple dispatch software's, especially iCabbi, Autocab, Cab9, InfoCab, and similar platformsExcellent communication and problem-solving skillsAbility to multitask in a fast-paced environmentGood typing speed and attention to detailWillingness to work shifts when requiredWhy Join UsFriendly and supportive teamGrowth opportunitiesStable, long-term position in an expanding companyIf you’re someone who enjoys fast-paced work and knows their way around dispatch software, we’d love to hear from you.How to Apply:Send your CV to hr@taxiguys.co.uk with the subject line “Covering Agent Application.”