CRM Champion – Business-Facing Excellence – (Pharma Domain Experience) - (Remote)

CRM Champion – Business-Facing Excellence – (Pharma Domain Experience) - (Remote)Switzerland (CH), Austria (AT), Greece (GR)Full Time / ContractExperience & Competency ExpectationsExperience: 10–12 years in Commercial Excellence, Medical excellence, events excellence, Field Force operations within life sciences.Functional Knowledge: Strong familiarity with CRM platforms (e.g., Veeva, Salesforce) and related field execution modules (call planning, sampling, multichannel tracking).Analytical Skills: Ability to interpret CRM data and reports to drive actionable insights.Communication: Excellent stakeholder management and presentation skills; capable of bridging operational and strategic perspectives.Mindset: Business-oriented, proactive, and collaborative, with an ability to influence across countries and functions.Success MetricsImprovement in CRM adoption and data quality metrics.Reduction in user-reported issues related to process ambiguity.Increased cross-market alignment of KPIs and workflows.Positive feedback from field users and OpCo stakeholders on CRM support experience.