CRM Specialist

Meet Domaine, the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow. We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.We are seeking a strategic CRM Strategist to join our team and drive comprehensive lifecycle marketing strategies across email and SMS channels. This role combines strategic thinking with hands-on execution to optimize customer engagement and revenue growth throughout the entire customer journey.ResponsibilitiesCo-manage clients alongside CRM Team Strategists, managing and setting the pace for all day to day operations of lifecycle marketing.Email brief production, copywriting and design instruction for emails, SMS, MMS, Push notifications, and In-App Messaging.Campaign project management & production timeline coordination between client(s), designer(s), coder(s), and strategist(s) to ensure asset completion is executed to proper specifications.Execute email sends, including building advanced segments, QA, scheduling and deploying email and SMS sends in conjunction with content calendarFlow logic setup, testing & timing optimization, ensuring communications are running properly.Client communication & coordination; create, schedule, and conduct meetings, as required.Create monthly reporting, supporting the client team Strategist, analyzing campaign & creative performance and communicating insights internally and to client teamsStay up to date on lifecycle best practices, industry happenings and international compliance; ensure ongoing platform enablement of new ESP features and functionality.Participate in campaigns and initiatives for new client acquisition, including list growth strategies, sign up form creation and other omni-channel tactics to support email & SMS sign upsOther duties, responsibilities, and qualifications may be required and/or assigned as necessary.QUALIFICATIONSExcellent time management and communication skills3+ years of experience in email + SMS marketing production, with at least 1 year in an agency settingFamiliarity with with HTML/CSS RequiredHands on keyboards experience working with a variety of platforms (Klaviyo, SFMC, Iterable, Braze, Attentive, Postscript, etc.,) a plusExperience with eCommerce/ Retail brands and platforms, and the relevant ecosystem tech stack for email + SMSProven track record of exceptional performance in building lifecycle marketing revenueMobile App, Mobile Push, Web Push, In-App Messaging experience a plusHighly process oriented, with the ability to project manage competing priorities in a disciplined manner while openly communicating with multiple stakeholdersStrong writing experience coupled with a drive to constantly improve your ability to connect through the written wordExcellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teamsSelf-starter with a strong sense of ownership and the ability to work independently in a fast-paced, dynamic environmentPERKS & BENEFITSCompetitive Healthcare with Dental & VisionRetirement savings plan with employer matchingCompetitive PTO policy with paid time off at end of yearFlexible working scheduleRemote-first cultureHome office stipendApple gearContinued education and personal development opportunitiesWe are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.We are seeking a strategic CRM Strategist to join our team and drive comprehensive lifecycle marketing strategies across email and SMS channels. This role combines strategic thinking with hands-on execution to optimize customer engagement and revenue growth throughout the entire customer journey.