CS & Operation Manager - WFH (Thai Native Speaker)

We are a startup company specializing in software development, dedicated to providing clients with comprehensive solutions in system development, marketing services, and operations management.We have established a strong presence across diverse industries, including finance, manufacturing, advertising, retail, gaming, and cryptocurrency.With a global client network, we strive to be the most trusted partner for our clients.By leveraging our all-round capabilities in development, operations, and marketing, along with professional expertise and extensive experience, we help clients achieve efficient systems, stable operations, and precise marketing.The RoleKey Responsibilities Operations ManagementSupervise and manage the day-to-day operations of the customer service team.Ensure service delivery meets company standards, complies with regulations, and achieves customer satisfaction goals. Process ImprovementDevelop, implement, and update Standard Operating Procedures (SOPs) for customer service processes.Streamline workflows, particularly data and content verification procedures (e.g., age or content checks), to enhance accuracy and efficiency. Task Coordination & DelegationAssign and track team tasks to ensure timely completion (e.g., within a 2-day turnaround).Coordinate with cross-functional teams to ensure smooth and efficient operations. Team Leadership & DevelopmentRecruit, train, coach, and motivate customer service staff to achieve individual and team targets.Foster a positive, performance-driven, and customer-focused team culture. Budget & Resource ManagementManage operational budgets effectively.Optimize the use of manpower, tools, and technology (e.g., CRM systems) for cost efficiency. Performance MonitoringTrack and analyze key performance indicators (KPIs) such as response time, conversation volume, and customer satisfaction.Identify improvement opportunities and implement corrective actions as needed. Compliance & Quality ControlEnsure all service operations comply with company policies and content verification standards.Maintain high levels of accuracy and professionalism in all customer interactions.Ideal ProfileQualificationsBachelor’s degree in Business Administration, Communications, or a related field (preferred).Minimum 3 years of experience in customer service or operations management.Strong communication and problem-solving skills.Proficiency in Thai language both written and spoken is required.Experience with CRM tools or digital customer support systems is an advantage.Ability to work independently and manage a remote team effectively.Compensation & BenefitsBase Salary: Starting from THB 28,000/month, with adjustments based on experience and performance.Bonus: Performance-based incentive program.Work Arrangement: Work From Home (WFH).Working Hours: 12 hours per day, 1 day off per week.What's on Offer?Work alongside & learn from best in class talentAttractive Salary & BenefitsFlexible working options