CSR Music Expert (Customer Service)

Were looking for a Customer Service Representative (CSR) Music Expert who can provide knowledgeable support to music professionals, streaming users, and partners. This role requires both customer service excellence and strong music-related expertise.You will handle inquiries related to music content, rights, metadata, platform guidelines, and technical concernsensuring accurate, timely, and professional assistance.Provide expert support to users, artists, and partners on music-related inquiries.Assist with concerns involving music rights, metadata, licensing, distribution, or publishing.Communicate effectively with music labels, publishers, management teams, and creators.Handle account issues, platform concerns, and policy clarifications.Work with internal tools to review, update, or validate music-related data.Troubleshoot basic technical issues, especially for those with IT or Helpdesk background.Ensure cases are documented properly and resolved professionally.Collaborate with cross-functional teams for escalations and process improvements.QualificationsBPO Experience:Preferably with BPO background.Advantage if you have at least 2 years experience in IT Helpdesk, Service Desk, or Technical Support.Music Industry ExperienceAt least 2 years of experience in music-related fields such as:Music labelPublishingArtist managementProductionDistributionEducational BackgroundCompleted 2 years in college with no back subjects, preferably in: Music, Sound Recording Technology, Sound Design, Musicology, Music Theory & CompositionOR at least 1 year of formal musical study in disciplines such as: Instrument or vocal performance, Composition, Music theory, Sound recording technologyPreferred SkillsExperience with streaming platforms is a plusKnowledge in music data management, cataloging, or digital distribution is preferredStrong communication skills and customer-oriented mindset