Customer Advisor (German Speaker)

We are looking for a Learning Advisor/Customer Advisor (German) to join the Learning Consultant team based in Mauritius. Someone with strong oral and written communication skills, native or fluent in German and with an advanced level of English. This position is one of the most strategic at goFLUENT: in direct contact with our learners, they help them to have the best possible experience while learning with us and raise precious feedback to our trainers and to our Product and Service teams.At goFLUENT, the Customer Service is unique. We are always ready to help our learners with empathy. We do our best to deliver every day the best experience!Your Missions Will BeBecome an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT TrainingOffer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might faceReply to our learners requests on several communication channels (phone, email, chat...)Ensure a smooth and efficient communication with internal teamsBe proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedbackYou'll Love This Job If YouAre outstanding at communicating, both orally and written in GermanHave a previous successful experience in customer supportAre very empathic and able to solve complex conversations in order to give a smile to customersAre an organized, responsive, sincere and autonomous personWhat We OfferYoung, dynamic, and global company within the security of a fast-growing, 23-year old Swiss-based companyExperience of joining an innovative organization with an international, vibrant working environmentNice and modern recreational area with reading corner, video game consoleVery competitive compensation packageTransportation and Medical Insurance (Swan)World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!Nice and modern recreational area with reading corner, video game consolesNo work on week-ends.Regular parties and free food to celebrate success all together!Here is a video of Mauritius.Eager to learn more, watch our video to discover goFLUENT in the words of our peopleworldwide: https://www.gofluent.com/fr-frWorking Hours11 am to 8 pm from April to October12pm to 9 pm from November to MarchWhat is goFLUENT?goFLUENT is a world leader in distance language training. We are committed to our mission of providing an equal voice to professionals and workers around the globe by accelerating the language learning process through our hyper-personalized solutions that combine technology, content and human interaction.goFLUENT Group is present in 18 different countries, with our Headquarters located in Switzerland. Born in 2015, goFLUENT Mauritius Ltd. has become the second largest entity in the group and has established itself as an important hub from which services are provided to our clients in Europe and the rest of the world. Thanks to its multicultural and plurilingual nature, Mauritius is a key player in goFLUENTs global strategy.Filled with a really vibrant and energetic family vibe, its an office you'll want to call home. Stepping into this young and multicultural workplace, you'll get the chance to grow with us, make meaningful work connections and bring insight into empowering professionals worldwide.Are you ready to join this talented team?goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.