Customer Care Advisor

IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!This is a contract to hire* position; fully onsite in Suwanee, GA. PR: $18/hr W2Position Overview for the Technical Customer Service AdvisorReceive inbound inquiries regarding products and servicesCoordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if neededInvestigate and resolve a variety of technical and non-technical inquiriesUtilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and statusRequired Skills for the Technical Customer Service Advisor:1+ years of professional experience working in a Call Center or customer service1+ years of professional experience, troubleshooting, tech support, or help deskAbility to handle customer request via phone calls, chat sessions and emailsSuccessful background taking 60+ inbound calls per dayExcellent communication skills and high level of professionalismHigh Technical Aptitude, troubleshooting experienceWhat’s in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organizationClose-knit and team-oriented cultureWhy IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your successMedical, Dental, Vision, and Life InsuranceClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row