Customer Care Agent - English + Another language

A job that matters: your taskCustomer Support: You are the first point of contact for our customers, providing them with advice on our products and services and addressing their inquiries via phone, email, or chat.Data Entry & Verification: You enter and verify relevant customer data and information in our systems during the conversation and ensure that all entries are accurate and complete.Communication: You conduct conversations in European language (C1) and English (C1), both in writing and orally, ensuring that all customer inquiries are handled clearly and precisely.De-escalation: You are able to handle difficult conversations, especially in conflict situations, and ensure a solution-oriented de-escalation of upset customers.Team Collaboration: You will work closely with other departments and teams to ensure seamless customer support and notify service technicians of customer requests.Administrative Support: You will support the processing of fault and repair requests and the documentation of customer interactions. An experience that matters: your skills Language SkillsFluent English (C1) in both written and spoken communicationFluent in any European language (C1) in both written and spoken communicationExperience & SkillsStrong communication skills and enjoyment of customer interactionHigh service orientation and problem-solving abilitiesExperience in handling upset customers and de-escalation techniquesProficient in using standard end-user software, particularly MS OfficeKnowledge of CRM systems A workplace that matters: our offering Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trustAttractive remuneration packageOpportunity for flexibility with a hybrid working modelHome office allowance25 days paid annual leaveAdditional health insuranceEmployee Assistance Program (Mental Health, Legal & Financial Counselling) 200 BGN Food vouchersPublic transportation cardEmployee Assistance Program (Mental Health, Legal & Financial Counselling)Optional parking spaceMultisport cardLanguage training opportunityEmployee referral programBrand new modern office premises in a class A business buildingFresh fruits in the officeTraining and mentorship programsAccess to over 15,000 LinkedIn Learning courses to assist in your professional development