Customer Care Agent with Swedish

A job that matters: Your Tasks In all matters be a professional dormakaba representative and aim to create an outstanding customer experience Handle customer inquiries regarding dormakaba products and services, providing accurate and timely information Help customers with choice of products, create/distribute quotations, and place/follow up orders Address and resolve customer complaints and handle claims or disputes efficiently to ensure customer satisfaction Assist customers with questions related to warranty and contract entitlements, ensuring they understand their rights and benefits Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions ’ Dedicated customer base (C) - district/projects/OEM/Key account to support Sales, including KAM plan execution, to develop and increase sales A n experience that matters: Your Skills Experience from customer support or sales Administration, sales, customer service or similar experience Good verbal and written communication skills Business and sales skills Intermediate level knowledge of all dormakaba’s product clusters A workplace that matters: Our offering Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust  Attractive remuneration package  Opportunity for flexibility with a hybrid working model  Home office allowance  25 days paid annual leave  Additional health insurance  Employee Assistance Program (Mental Health, Legal & Financial Counselling) 200 BGN Food vouchers  Public transportation card  Optional parking space  Multisport card  Language training opportunity  Employee referral program  Brand new modern office premises in a class A business building  Fresh fruits in the office  Training and mentorship programs  Access to over 15,000 LinkedIn Learning courses to assist in your professional development