Associate IT Support Engineer (German-speaking)

Associate IT Support EngineerContract type: full-time | Location: Sofia, Bulgaria | Working model: hybrid (24/7 shift rotation) Do you enjoy solving IT challenges and helping people get back on track?Are you curious about how global IT systems work behind the scenes?Would you like to grow your skills while supporting enterprise customers worldwide? We’re looking for an Associate IT Support Engineer to join our global Service Delivery Centre. In this role, you’ll support enterprise users, troubleshoot incidents, and keep systems running smoothly. You’ll learn from experienced engineers, gain certifications, and build a foundation for your IT career. What you’ll doProvide remote technical support for enterprise users (Windows, O365, VPN, hardware).Troubleshoot issues, perform root cause analysis, and keep operations stable.Collaborate with global teams on escalations and service improvements.Document solutions and follow ITIL-based processes (Incident, Change, Problem Management).Continuously learn and expand your technical expertise through on-the-job training and certifications.Job Requirements Excellent German (B2–C1) and good English communication skills.Knowledge of Windows systems, Active Directory, and Microsoft 365.Basic understanding of networking, VPN, and IT security principles.Customer-focused approach, with curiosity and eagerness to learn.Flexibility to work in a 24/7 rotational shift model.Why you’ll love working with us🌍 Work in an international team supporting global IT environments.📚 Access to continuous learning, certifications, and career growth opportunities.🚀 Build your path toward advanced IT roles (e.g., Administrator or Engineer).🤝 Be part of a supportive, collaborative, and friendly workplace culture.  Our company benefits vary based on your location, but always include: Global company culture: We defined our 7 core values through our company culture (https://www.softwareone.com/en/our-story/our-values).A mentor who supports your successful start and is at your side with advice and action.President’s Club: Recognition awarded by leadership and your peers.Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.Lifelong education: A variety of training and development opportunities.Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future. Company description SoftwareOne is powered by Swomies!  SoftwareOne and Crayon have joined forces to become a global, AI-powered software and cloud solutions provider. With a presence in over 70 countries and a team of around 13,000 professionals, the combined organization brings together global scale and local expertise to help clients reduce costs, accelerate growth, and navigate complex IT environments with confidence. Leveraging deep capabilities in cloud, software, data, and AI, the company empowers organizations to modernize, innovate, and unlock the full value of their technology investments. Exchange and Euronext Oslo Børs under the ticker symbol SWON. Visit us at www.softwareone.com