SAP Finance Service Delivery Analyst

Company DescriptionLouis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.Job DescriptionMain ResponsibilitiesIn this Role the SAP Finance Service Delivery Analyst should:Have basic knowledge of SAP Finance business processes and how the solution worksTimely respond to tickets, questions, email communication and support SAP Key usersInteract with the users to discover issues, explain basic SAP functional & technical rules, and present resolutionCan clarify requirement of the users on what is the issue & what the user needsCan collect all the needed information from the users (incl. files and screen shots how to reproduce the case), collect business needs and obtain business validation for system changesCan solve simple functional or technical incidentsCan apply simple SAP customizations (routine changes based on procedure)Perform / support functional tests (User Acceptance Tests, Non Regression Tests)Identify, analyze and address problems and the root cause for the repetitive issues (CSIs delivery)Continuously deep dive into business processes to enrich knowledge and expertiseEnsures the execution of Key Performance Indicators (KPI’s) in a timely mannerExperienceExperience & Knowledge required: University degree in IT, Procurement, Finance, Business school or equivalent2+ years of experience with SAP Finance & data integration (Invoices, VIM, Accrual, Documents posting and reversals in SAP, Payments, Bank Statements, Banks, Finance Master Data, etc.Fluency in EnglishGood knowledge and business process understanding in SAP Finance - Invoicing & Cash domain (SAP AP, VIM, AR and Finance data integration)Working experience with SAP Invoices, Accounting documents, Payments, Bank Statements, Banks, Finance Master Data, Document posting, clearing, reversals, etc. and integrations with other systems like OCR and Vendor Invoice ManagementSAP users support experience is an advantage Experience with SAP BI data reporting is a plusExperience working in international companies & teamsIT skills:S4 HANA & FIORI experienceExperience working with Service Desk ticketing system (Service Now & JIRA ideally) is an advantage Personal skills:Excellent Communication skillsCustomer focusedSelf-driven and proactiveTeam playerGood learning agility and Analytical and problem-solving skillsBe able to work under pressure and tight deadlinesHave a cross cultural mind-set to be able to work with colleagues from all LDC regions across the worldAdditional InformationDiversity & InclusionLDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.SustainabilitySustainable value is at the heart of our purpose as a company.We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around usWhat We OfferWe provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.Our Benefits25 annual paid leave Flexible working hours Food vouchers Transportation allowance Additional medical & dental insurance Life insurance Sports card with 90/10 coverage Various learning & development opportunities Yearly performance evaluation plans Social clubs & Wellbeing initiatives Team buildings & social events Employee Referral Program