Customer Care Agent with Spanish in Bulgaria

This is a remote position. Our new partner is a global, science-driven healthcare company with a clear mission: to enhance people’s lives by helping them do more, feel better, and live longer. If you're looking for a role where your work truly impacts others, this opportunity might be perfect for you. Join a Customer Care team dedicated to supporting a well-known healthcare brand. If you’re empathetic, proactive, and fluent in Spanish and English, we’d love to hear from you. Your day-to-day responsibilities As a Consumer Care Specialist, you will represent the brand directly to its customers. You’ll handle a variety of interactions—responding to concerns, providing helpful information, or engaging on social media—all with the goal of making the customer experience smoother and more positive. You’ll use active listening and strong communication skills to understand each situation clearly and address it efficiently. You’ll also give special attention to sensitive inquiries, develop an in-depth understanding of the product range, and help shape a high-quality support experience. Your input and ideas will play a key role in improving processes and strengthening our service standards. What we are looking for - Strong emotional intelligence and the ability to recognize and manage feelings - Fluency in Spanish and English (spoken and written) - Excellent phone etiquette, verbal communication, and active listening - Previous experience in customer support is an advantage - Solid computer and typing skills (MS Office proficiency) - Strong organizational, analytical, and decision-making abilities - Positive team spirit and a proactive attitude - Completed secondary education What we offer - Full-time position with scheduled shifts: 11:00–20:00, 13:00–22:00, 16:00–01:00 (Monday to Friday) - Competitive salary plus monthly performance incentives - Option to work from home - Thorough initial training and onboarding (fully paid) - Ongoing learning and upskilling programs - Career development opportunities with clear progression paths - Health and wellbeing initiatives Additional benefits such as Health and Life Insurance, Multisport card, transport allowance, bonuses for key life events, extra paid leave for education, corporate discounts, company events, and more You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.