Healthcare Support Specialist with Portuguese or Spanish and English

Are you interested in a meaningful role where you can truly help people?Join a customer care team in Sofia and support a well-known global healthcare brand. You’ll assist consumers with their questions, provide helpful information, and make their experience smoother and easier every day.What your day will look likeIn this role, you will represent the brand and act as the main point of contact for consumers. Your responsibilities will include handling inquiries, managing complaints, sharing useful information, and communicating through various channels, including social media.You’ll use active listening and strong conversational skills to fully understand consumer concerns, giving special attention to sensitive cases. Over time, you will build a deep understanding of the product range and the expectations customers have for each category.RequirementsStrong empathy and the ability to understand and manage emotionsFluency in Portuguese/Spanish and English, written and spokenExcellent phone and verbal communication skillsExperience in customer care is an advantageConfident computer and typing skills (MS Office)Good organizational, analytical, and decision-making abilitiesPositive team playerCompleted high school educationWhat we offerFull-time position with shifts from 11:00–20:00, 13:00–22:00, or 16:00–01:00, Monday to FridayCompetitive pay with monthly performance bonusesWork-from-home optionFully paid initial training and onboardingOngoing learning and development opportunitiesEmployee wellbeing programsRelocation assistance where needed (accommodation and travel support)Additional benefits including Health and Life Insurance, Multisport card, transport allowance, bonuses for key life events, extra paid leave for education, corporate discounts, company activities, and moreImportant: Applicants who are not EU citizens must hold a valid work permit for Bulgaria.