Customer Care Executive (German and English)

Location: Come and join us in Athens!Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per weekYOUR DAILY ADVENTURES WILL INCLUDE:Deliver high-quality support via calls, emails and messenger platformsBe a passionate advocate for riders and drivers while answering any questions that come your wayTriage issues and escalate them when necessaryCooperate with other departments to assist inside projects and resolve technical issuesOur Tools: Google Suite | Microsoft Office | ZendeskTO BE SUCCESSFUL IN THIS ROLE:Initial experience in customer support The ability to speak,read and write in German and English, any other language is a plus - Please submit your application in EnglishGood problem solving and active listening skillsAbility to multitask and perform effectively under pressureDetail-oriented, proactive in process improvementsBENEFITS & PERKS IN A NUTSHELL:Flexible working arrangementsLinkedIn LearningSabbatical & special leave policiesWeRoad partnershipBirthday, 24th + 31st December offShort term EU work policyMobility CreditHealth InsuranceEmployee assistance programPlus more local benefits depending on your work location!DIVERSITY, EQUITY & INCLUSION:FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.We want you to grow and evolve, bring your true self to work.SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US: ABOUT FREENOW:We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.