Customer Care & Operations Coordinator

Amble is an Australian womenswear brand creating sustainable outdoors apparel. We’re a small woman owned business based in Richmond, who are passionate about encouraging everyone to get outdoors, no matter what adventure looks like to them. We’re most well known for our raincoats, made from recycled bottles.We have thousands of 5 star reviews from happy customers, and have recycled over half a million bottles into our sustainable fabrics. We’ve also been featured in Vogue, Broadsheet, Mamamia, Frankie, Fashion Journal and We Are Explorers. Job Description:We’re searching for a friendly and enthusiastic Customer Care & Operations Coordinator to join the team. You’ll be providing support to our customers predominantly via email and will be responsible for providing incredible customer service.Responsibilities:Providing exceptional customer service via email & live chatFulfilment of ecommerce ordersProcess exchanges and returnsAssist with stocktake and unpacking deliveriesRequirements:2+ years customer service experience, across retail, ecommerce or a similar customer service positionImpeccable attention to detail Genuine care for customers, and desire to provide exceptional serviceSkilled problem solverAbility to work well autonomously and be adaptableExcellent written and verbal communication skillsPassion for the outdoors and alignment with our brand missionWhy Join Amble:Friendly, fun, and encouraging culture where your opinion is valuedGrowth and development opportunitiesWork in a sustainable, woman-led small businessFree product, and discounts for family & friendsCentral Richmond location, accessible via public transportApproximately 25hrs/wk, across 4-5 days (Monday to Friday only). This role is well suited for a parent returning to work and looking for flexibility within school hours, or someone looking to step up from a retail based customer service position. We are happy to tailor the role to suit the right person, however this role is an in-person role and cannot work from home. This role is to commence late Jan/early Feb. Please note that applicants must be able to work in a warehouse environment, and be able to lift boxes up to 15kg. Amble values diversity and encourages individuals from all backgrounds to apply. We welcome applications from LGBTQI individuals and First Nations people.Apply via LinkedIn with your resume and a brief cover letter outlining why you'd be a great fit for this role.