Customer Care Representative

About the CompanyApollo Tyres Ltd manufactures and distributes high-quality Apollo and Vredestein tyres worldwide. With over a hundred years of tradition, Vredestein has achieved the status of a premium brand in the automotive industry. The product range includes car and truck tires, tires for agricultural and industrial applications, and bicycle tires.Job Title: Customer Care Representative / Coordinator (m/f/d)Location: Baden (Aargau)Reports to (Position): Customer Care ManagerDepartment/Function: Sales ExcellenceAbout the RoleWe are looking for reinforcement for our Customer Care Team based in Vienna. In this role, you will be part of our commercial organization, which is responsible for the sale of our Apollo Tyres and Vredestein tyres and acts as a link between the sales force, customers, and supply chain.ResponsibilitiesSales with Drive: You actively sell our car, truck, and agricultural tires by phone – inbound and outboundConsulting with added value: You support our customers with your knowledge and always find the best solutionOrder Management: You take care of smooth order processing – from order to deliveryCampaigns & Promotions: You plan and manage sales and mailing campaigns to increase our reachExisting customer support: You maintain long-term relationships and ensure satisfied customersProcesses at a glance: You will create statistics and analyses and monitor orders and backlogs to ensure that everything runs smoothlyTeamwork: You support our account managers in the field and contribute to our mutual successYour Profile:You have completed an apprenticeship with several years of experience in the commercial sectorYou have very good written and spoken German, French and English skills, Italian is an advantage You are a strong communicator and know how to inspire customers with your sales talentThe customer is your focus; you have a high degree of service orientation, and an affinity for the automotive industry would be desirableYou have confident handling of MS Office applications, especially Excel; SAP knowledge is an advantageGood understanding of (IT) processes and the ability to support process improvementsWhat we offer:A permanent position in a modern and international companyThe opportunity to actively and sustainably shape our brand presenceAn attractive workplace and the opportunity to work partly in the home officeStronger Together – Open corporate culture with flat hierarchies and a lived "you" cultureOnboarding that rocks – A structured and targeted induction so that you can get started right from the beginningGrow with us – Individual development and training opportunities for your careerWork-life balance – 25 days of vacation and other attractive benefitsEqual Opportunity StatementApollo Tyres Ltd is committed to diversity and inclusivity in the workplace.