Customer Care Representative Pharma & Artwork Officer

NORIT Activated Carbon is a global leader in the production of high-quality activated carbon used across diverse industries. As the largest global manufacturer of pharmaceutical-grade activated carbon, we produce the well-known Norit tablets and capsules and other medicines, exported to customers worldwide.With our production facility located in Klazienaveen and our sales office in Amersfoort, we are currently seeking a Customer Care Representative Pharmaceuticals & Artwork Officer to strengthen our team.As a Customer Care Representative Pharmaceuticals & Artwork Officer, you'll be the vital link between our customers, suppliers, and internal teams. You'll manage customer orders from receipt to shipment, resolve service-related issues, and coordinate artwork and packaging materials to ensure compliance and excellence in delivery.This role is for 32 hours/per week. Hybrid, but preference to work in Amersfoort office :75%, all days on site during onboarding period would be required. Targeted start date - March 1, 2026, but can consider earlier start. Key Responsibilities:Handle incoming customer calls and process orders accurately using internal systems. Coordinate order details, shipment schedules, and product availability with customers and internal departments. Resolve customer inquiries and complaints with professionalism and efficiency. Manage artwork approvals and updates in collaboration with suppliers, customers, and production. Ensure packaging materials are ordered and aligned with specifications. Liaise with Quality Assurance, Regulatory Affairs, and Production for artwork feasibility and compliance. Maintain organized artwork files and ensure the latest versions are available for production. Uphold internal policies, safety standards, legislative regulations, and GMP requirements. Contribute to process improvement initiativesRequirementsEducation: HBO degree preferredExperience: Minimum 3 years in sales or customer service, preferably in the pharmaceutical industry. Knowledge: Familiarity with GMP and regulatory requirements. Languages: Strong communication skills in English and Dutch, German would be an advantageCustomer-focused mindset with attention to detailTechnical curiosityTeam-oriented with a collaborative spiritBenefitsBe part of a purpose-driven team committed to quality and innovation. Work in a supportive environment that values continuous improvement. Engage in meaningful projects that impact global pharmaceutical operationsCompensation: 3372 - 3941 EUR/month depending on level of experience and qualifications (CLA role)13th salary