Customer Care Specialist

Customer Care Specialist £2West Malling Hybrid – must be based in Kent!Are you looking to grow your career within a supportive, professional environment?We’re hiring for a Customer Care Specialist role based in West Malling with a salary of £25,000 and the opportunity to join a people-first organisation that values development, teamwork, and great service.This is a brilliant opportunity to build long-term career skills, gain full training, and be part of a dynamic, customer-focused team where no two days are the same.What You’ll Be Doing:Supporting customers with queries and account-related questionsManaging inbound and outbound calls, emails, and online enquiriesDelivering clear, accurate information and tailored solutionsMaintaining detailed records and ensuring a high standard of serviceWorking collaboratively within a positive, high-performing teamWhat We’re Looking For:Confident communication and active listening skillsA friendly, professional, and proactive attitudeExcellent attention to detail and problem-solving abilitiesPrevious customer service or contact centre experience is an advantage (not essential)Why Apply?Competitive salary with great progression opportunitiesFull training and ongoing support providedHybrid working options available after initial trainingInclusive, supportive, and growth-oriented workplaceIf you’re looking for a role where you can make a difference every day, develop your skills, and join a friendly, ambitious team — this could be your perfect next step.Apply now to be immediately considered!