Customer Contact Advisor - Reading

Role:As a Customer Contact Advisor, you will be the first point of contact for all Porsche Retail Group (PRG) customers scheduling their Porsche for service, maintenance or repair, so you must have experience in:Extensive telephone liaisonArranging bookings / making appointmentsCustomer service, ideally in an automotive or contact centre settingResponsibilities:Respond to incoming service inquiries via phone, email, and online platforms in a timely and professional mannerAdvising customers of potential work required (including warranty/recall campaigns) and clearly explaining service options, estimated time scales, and providing a quotationScheduling service appointments based on customer needs and technician availability and providing confirmation of the booking to the customerProviding advice/guidance to the customer on the location and facilities of the relevant Porsche CentreDetermining the customers alternative transport requirements and arranging them as requiredEnsuring customer details are confirmed with the customer and updated accurately on relevant systemsLoading the Workshop diary in CDK in accordance with the company's booking requirementsKeeping up to date with services offered, service packages, and promotionsRequirementsMinimum Qualifications: Experience in a customer service role, preferably in the automotive or service industryStrong organisational and multitasking skillsExcellent communication and interpersonal abilitiesAbility to remain calm and professional under pressureHandling multiple inquiries or tasks efficiently while maintaining quality serviceProficiency in MS Office (especially Excel and Outlook) and CRM SystemsPreferred Qualifications:Experience in a contact centre or telephony based environmentBasic understanding of vehicle systems and maintenance intervalsKnowledge of automotive terminologyBenefitsPorsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.Benefits:Shift Pattern: Monday - Friday 08:00-16:30 or 09:30-18:00 and 1 in 4 Saturdays on a rota basis 08:00-13:00. In the week you work on a Saturday, you will have a designated day off, Monday to Friday, in that week. OTE of up to £45,000, with a basic salary of £26,750 per annum and monthly bonusOption of a VW Group Vehicle at preferential leasing rates 35 days holiday per year (inc. Bank Holiday), with extra for long servicePreferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche productsLife AssuranceIncome Protection InsuranceDC Pension SchemeEmployee Assistance Program - support and advice on issues impacting your wellbeingLocation:This role will be based at Porsche Retail Group Head Office, which is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.As an alternative to Porsche Retail Group Head Office, this role has the flexibility to be based out of Porsche Centre East London.Company:Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.