Technical Support Engineer

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace.Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on-prem to the cloud, companies can get the IT asset data needed to rightsize, reallocate spend, reduce risk and maximize ROI.We need enthusiastic people to join our growing team of technical support professionals. We are a company that believes in challenging the status quo of the software industry and in making our customers successful in everything we do.Responsibilities: Provide exceptional technical support to customers, partners and field engineersCreate and update support cases/service requestsProvide support assistance on specific Flexera Software productsProvide assistance on medium to high-level complexity support inquiriesProvide timely responses and regular updates on support casesWhen the case is unable to be solved within the specified guidelines, collaborate with our developer teams to investigate furtherContribute to the knowledge base and actively use the existing documents in the resolution of support casesProperly document support inquiries into the CRM systemProvide assistance to other team members working within a swarming modelProactively keep management informed of critical customer issues/concernsOther related duties as assignedRequired Experience & Skills: Bachelor degree in a technical related field or 0-2 years equivalent work experienceStrong customer orientation and dedicationGood communication and interpersonal skills (works well individually and as part of team)Enjoys problem-solving and approaches them analytically and methodicallyEagerness to learn new technologies/skillsDesired: Experience providing technical support for Windows, Linux, and other UNIX operating systemsand related softwareThe ability to replicate a customer issue in-house regardless of OSDemonstrable and relevant Technical Support experienceExperience working in a SaaS environmentUnderstanding of Flexera productsExperience with MS SQL Server databases and SQL queriesNetwork troubleshooting experienceGood Windows administration skillsSalesforce Experience