Customer Coordinator

Location: Tomago, NSW, AU At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More. Customer Coordinator | Component Rebuild Centre (CRC) About The Role Due to an internal move, WesTrac is currently seeking an experienced Customer Coordinator to join our Component Rebuild Centre (CRC) Branch. This role will be on a Monday-Friday fulltime basis at head office in Tomago, with the potential for hybrid working arrangements. Reporting to the Service Support Supervisor, the Customer Coordinator acts as the single point of contact between the customer and the CRC workshop whilst repair/rebuild of customer components is being completed. The role is accountable for ensuring an exceptional customer experience, through providing effective communication and advice. The role is responsible for managing work in progress (WIP) to ensure jobs are completed within agreed timeframe and to approved scope of work/budget. The role will coordinate customer component repairs from time of arrival on site through to work completion and invoice. This position requires thorough investigation of maintenance costs and customer needs to deliver value driven solutions that foster long-term working relationships. Key Responsibilities Establish and maintain effective customer relationships, acting as the single point of contact for the customer Present and seek quote approvals with customers prior to the commencement of any work or variations to scopeProvide repair and service solutions/options in consultation with the workshop and/or Sales teamCommunicate and inform customers regarding job progress and expected completion times / datesLiaise with other internal departments to ensure customer expectations are met and/or exceeded and internal cost allocations are approved Ensure all work orders are invoiced and processed, and disputed invoices are investigated and resolved Provide weekly reports to provide insight on outstanding WIP and accurately forecast month end sales Skills & Experience Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer ManagementExcellent communication skills – Interpersonal, written and verbalIntermediate computer literacy skills (including Microsoft Office and DBS)Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordinglyDemonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputesAbility to work successfully within a team and autonomouslyPrevious exposure to maintenance agreements, contracts and invoicing processes (desirable)Benefits Fitness Passport for the whole familyAnnual Remuneration and performance reviewFlexi-Time Opt inIncome protection with 24/7 coverage12 weeks paid parental leaveOnline Learning Library to support your continued developmentRefer a friend program – work alongside your mates and receive up to $3000!Purchased Leave programOpportunities for growth and developmentEmployee Wellness ProgramDiscounted private health insuranceOn-boarding and welcome day at our head office in Newcastle Apply Now If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on 1300 797 028 and reference job number 4882. Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.