Customer Excellence Associate

About RukitaRukita is the nation’s leading community-driven proptech company, improving urban living across major cities and for hundreds of members. We perfect the modern hassle-free rental experience using our unique approach, designing and operating co-living experiences.Rukita’s design-driven and end-to-end property management services - powered by technology - allows us to meet the needs of today’s urban living. Focusing on community, convenience and experience, we constantly push the boundaries of quality lives at an affordable price.The Rukita family is made out of a motley crew of real estate professionals, engineers, technologists, community builders, designers, marketers, happiness officers, and so much more. As a family, we work cohesively, collaboratively, value entrepreneurship, and do whatever it takes to deliver happiness in a living space.ResponsibilitiesHandles inbound and outbound customer service calls, chats and emailsResolves customer and driver concerns completely and accurately using available toolsUses English and Bahasa in daily communicationsActs as an ambassador to drivers and customer by providing exceptional customerservice through contact events such as calls, chats, and email.RequirementsWilling to dedicate their time for their customersHas 0-1 year experience in customer servicePassionate on making the customer experience a positive oneAlways looking to grow and put the customer firstWilling to work in shiftHave knowledge of company products