Service Delivery Engineer

Job Title:Support & Service Delivery EngineerLocation:Jakarta, IndonesiaAbout the Role:We’re looking for a hands-on professional to manage both Service Delivery (Onboarding & Implementation) and Technical Support (Post-Sales) for our enterprise and telco customers. The role ensures smooth onboarding, timely support, and customer satisfaction through proactive engagement and technical excellence.Key Responsibilities:Handle end-to-end onboarding, configuration, and activation of customer services.Coordinate with global cross-functional teams to ensure on-time delivery and smooth go-live.Support customer operations across communication channels such as SMS, WhatsApp, RCS, Email, Viber, and Voice.Provide technical support, troubleshoot issues, and manage escalations post-implementation.Maintain SLAs, document resolutions, and update the knowledge base.Conduct product demos and customer training when required.Monitor new accounts during stabilization to ensure seamless transition to BAU.Requirements:Bachelor’s degree in Engineering, Computer Science, or related field.2–5 years of experience in Service Delivery or Technical Support (preferably in CPaaS, SaaS, or Telecom).Experience with REST APIs, Postman, or similar tools is an advantage.Strong troubleshooting, API, and system integration skills.Good communication in English and Bahasa Indonesia.Working knowledge of Linux/Windows environments and ticketing tools.Work Environment:Cross-functional collaboration with Sales, Support, Product, Engineering, and NOC teams.You’ll be backed by our 24x7x365 global operations teams, ensuring continuous support and seamless service delivery across all communication channels.Fast-paced, delivery-driven environment focused on customer satisfaction and operational excellence.May require occasional travel or after-hours support based on project and customer needs.