Customer Experience and Operations Manager, North Asia

Primary AccountabilitiesExperienced people leader who is responsible for leading change and transformation projects as well as influencing and collaborating with key stakeholders, in order to maintain retail excellence in stores.Ensure the flawless execution of consistent best operation practice and policy across all key areas: Inventory Mgmt, OH&S, InStore Ops, System and Process, TradeLeads the planning, implementation and evaluation of consistent, best practice, and globally relevant customer and store experiences for RetailFollow the ICX and omnichannel road map and drive the implementation plans in each market across AsiaSupport the store side implementation of retail omni-channel solutions ensuring we have the right resources, guidelines, trainings.Establish new guidelines or trainings when neededAlign roles & responsibilities across various functions when projects are rolled outFocus on continuous improvement across all operational aspects of our business including but not limited to: Inventory management, Instore operations processes, Communications, Systems and tools, Store Force (rostering system), OH&SDedicates time in store to understand critical business needs, creates project briefs and delivers the required changeAdvocate for Asia system and process needs and work with our global teams to influence the required changes needed for our scaleWork with Global, Zone and markets on integration topics when neededBe ensuring Asia retail stores are driving growth while maintaining and excellent level of customer experience in store.Key Experience, Knowledge & Skills RequiredExperience in leading, influencing and developing a teamExperience in retail operations and continuous improvementStrategic thinking – setting up a function for the futureAesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.