Customer Experience Insight Manager

We are looking for an exceptional Customer Experience Insights Manager, to join our fast-growing Support team.About UsWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!About The RoleWe are seeking an experienced and analytical Customer Experience Insight Manager to lead the transformation of customer feedback into strategic business intelligence. This role is pivotal in identifying key friction points across the customer journey through rigorous analysis of qualitative and quantitative data. The ideal candidate brings a strong background in customer research, data storytelling, and cross-functional collaboration. They will act as a senior voice of the customer, enabling data-driven decision-making and advocating for improvements that enhance the overall customer experience and support our long-term business goals.Main tasks and responsibilities:Turn customer support data into actionable insights to improve service quality and efficiencyBuild and maintain dashboards, reports, and analysis that guide CX strategy and decision-makingIdentify trends, root causes, and performance gaps across regions and verticals Partner with regional and global teams to align on metrics, share insights, and influence improvementsContribute to the global strategy to drive impactful user experience improvementsDrive data-informed decision making through clear storytelling and stakeholder engagementAbout you:You have 3+ years of experience working in data analysis, customer insights, or CX strategy.You are highly skilled in data tools like SQL, Looker, Excel, and dashboarding platforms like Tableau or Power BI.You’re fluent in English — written and spoken — and can turn complex data into compelling stories.You have a sharp eye for trends, can identify root causes, and translate findings into clear business actions.You’re both analytical and pragmatic — comfortable deep in the data, but focused on driving real outcomes for customers.You thrive in cross-functional teams, and you know how to influence product, ops, and support leaders with data-backed insights.You are curious, proactive, and continuously improving how data supports decision-making in fast-moving environments. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!