Customer Experience & Marketing Coordinator

Location: Dorval, QuebecEmployment Type: Full-time, On-siteHours: Monday to Friday, Full-timeStart Date: January 2026Join the Movement That Keeps Cities CleanEvery time a street sweeper rolls through a city, it’s doing more than cleaning roads - it’s protecting waterways, improving air quality, and creating cleaner, safer communities. At Sweeper Parts Sales, we’re proud to be part of that mission. We design and distribute the parts that keep these machines - and the cities they serve - running.We’re a small but growing team driven by innovation, technical expertise, and a belief that what we do matters. Our work supports the people who keep the world’s streets, airports, and ports clean and safe. For over 17 years, we’ve proudly supported the sweeping industry - helping fleets across North America stay on the road and cities stay clean. Now, we’re looking for a passionate, motivated individual to help us tell that story, connect with our customers, and strengthen the movement for cleaner cities.About the RoleAs our Customer Experience & Marketing Coordinator, you’ll be at the intersection of technology, communication, and customer connection. You’ll help shape how we present ourselves online, measure how our marketing turns into action, and support our customers - the fleet managers, public works teams, and contractors who rely on us to keep their sweepers moving.If you’re someone who thrives on variety, loves using data to tell a story, and takes pride in delivering exceptional customer experiences, you’ll feel right at home here.Your ResponsibilitiesWebsite & Digital MarketingCollaborate with our web team to keep our site running smoothly.Manage plugins, payments, and updates for our e-commerce platform.Improve product listings and website content to better serve our customers.Optimize SEO and track how visitors convert into requests and sales.Analyze marketing performance data to guide strategy and report results.Collect and review customer feedback to continuously improve our online experience.Marketing & OutreachPlan and execute marketing campaigns that highlight our products and purpose.Research new customer opportunities and market trends.Perform outreach (calls, emails) with professionalism and authenticity.Manage customer retention efforts through CRM tools and follow-up campaigns.Build our brand presence through social media, blog content, and digital storytelling.Customer Experience & OperationsFollow up on quotes and requests with precision and care.Support our service team during busy periods - because teamwork matters.Track customer satisfaction and performance metrics to identify opportunities for growth.Contribute to our positive team culture by organizing small promotions and community-building initiatives.Your Skills & BackgroundConfident and professional communicator - comfortable reaching out to customers and prospects via cold-call & cold-email.Post secondary education in relevant field (communications, marketing , digital marketing, etc.) (strong asset).Background in customer service or sales (asset).Experience with marketing coordination, CRM systems, or e-commerce platforms (preferred).Fluent in English and French (written and verbal).Analytical thinker with a passion for using data to improve results.Organized, proactive, and comfortable wearing multiple hats.Basic knowledge of SEO, Google Analytics, or digital marketing tools.Willingness to jump in where needed - from marketing to shipping support.What You’ll GainPurpose: Be part of something bigger - helping cities around the world stay clean and sustainable.Growth: Receive hands-on training, mentorship, and space to expand your skills.Stability: Full-time hours, no weekends, and a supportive work environment.Variety: Every day is different - from creative marketing to direct customer impact.Benefits: Competitive compensation and a comprehensive group benefits plan.Join us and help power the unseen heroes that keep our world’s streets clean.Be part of the movement - where every detail, every customer call, every campaign contributes to a cleaner, brighter world.Apply today and help drive the future of street sweeper innovation.