Customer Experience Specialist

At Bath & Cabinet Experts, we know exceptional customer service drives our success. The Customer Experience Specialist ensures a positive remodeling experience by supporting customers through scheduling, installation communication, and issue resolution. The ideal candidate brings strong communication skills, attention to detail, and a true passion for customer service.Job Duties & Responsibilities:Responsible for scheduling installation appointments while prioritizing customer needs in order to deliver on Bath & Cabinet Expert's promise to provide the best customer experienceRespond timely and professionally to incoming customer inquiries via phone, email, or text ensuring that all issues are addressed and resolved to the customer's satisfactionAccurately log customer communication in the CRM system including appointment details, comments, and follow-up actions to keep the team informed and updatedProvide simple and clear responses to customer questions and service requestsMaintain knowledge of company products, services, and customer service policiesDevelop and maintain good rapport with customersResolve problems and handle issues/complaints in a proactive and appropriate manner to ensure that the customer' experience remains positive and satisfactoryParticipate in trainings, team meetings, etc. and contribute to the team's continued growth and developmentSkills & Qualifications:High School diploma or equivalent required2+ year of previous customer service experience preferredExcellent written and verbal communication skillsMust have a customer centric mindset and the ability to consistently provide positive customer experiencesAbility to interact with customers and other employees in a positive, friendly, and welcoming mannerMust be task oriented and driven to meet or exceeds goalsAbility to explain complex concepts in a clear, simple manner to customersFamiliarity with customer-relationship management (CRM) software programs (preferred)Ability to use empathy while speaking with customers and maintain a calm and polite manner in stressful situationsBenefits:Competitive base pay + bonus opportunitiesHealth, dental, vision, and life insurance options401(k) with 4% company matchPaid holidays, time off, and your birthday offOngoing training and professional development opportunitiesCareer advancement in a growing companyEmployee discounts on home improvement servicesSupportive, team-oriented environmentBath & Cabinet Experts is a fast-growing home improvement company transforming residential bathrooms and kitchens with premium products, expert craftsmanship, and unmatched customer service. As the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky - and the team behind Cabinet Experts, our dedicated kitchen cabinet refacing division - we bring trusted national brands together with local expertise to deliver exceptional results.Why Bath Experts?Multi-year Top Workplace award winner Over 2,100 five-star reviews with a 4.9-star average rating More than $200,000 donated to local children's hospitals and youth charitiesBuilt on a culture of integrity, innovation, and people-first valuesCommitted to creating real growth opportunities for our team