Customer Experience Specialist with Italian and English

Job Title:Customer Experience Specialist with Italian and EnglishJob DescriptionWe are growing!Our newest client is a genuine company producing innovative microdrinks, microteas, microlyte and microenergy drops. Focused on good health and sustainability, you will enjoy being part of this great team!Feeling excited? Apply and become our new team member!Your typical day:As a Customer Experience Specialist, you will be answering queries by clarifying the customers’ requests via phone, e-mail and social media.Typical cases would include delivery issues, questions about product and content, reimbursement and refund, payment methods.It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.What you need to have is:Excellent communication skillsFluency in Italian, both written and verbalAdvanced knowledge of English, both written and verbalWork experience in a customer experience center is an advantageGood typing and computer skills (MS Office applications)Be organized, have decision-making and analytical skillsTeam player with a great attitudeHigh school educationWhat can you expect from us:Full-time role with standard working hours Monday – Friday; 10:00-19:00Competitive salary with monthly performance-based bonusesConvenient office location, close to bus stations and the metroComprehensive initial training and onboarding (fully paid by us)Continuous training and upskilling programs through Concentrix UniversityProfessional Development and Career Navigation programs to map out the steps in your desired developmentHealth and Wellbeing initiativesRelocation support if needed (accommodation and travel expenses)Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!Experience The Power Of a Game-changing CareerAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0aLocation:BGR Sofia - Advance Business CenterLanguage Requirements:English, ItalianTime Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1674300