Workspace Operations Assistant

Job title: Workspace Operations AssistantLocation: SofiaOverview of the role:The Workspace Assistant role incorporates several Facilities Management tasks also and is a great gateway into the Facilities Sector. We are looking for a bright, enthusiastic individual to join our team. During an exciting time for our client, the successful candidate will be involved in the day-to-day operations on site as well as getting involved in various projects. The overall purpose is to support the Workspace Manager with maintaining effective Facilities Management, exceptional service delivery and providing the client with a World Class workspace.The Workspace team support the Workspace Manager at the Sofia office. The role will have direct interaction with various departments, multiple areas and senior managers across the business. The Workspace Assistant will be expected to lead individual assignments as directed by the Workspace Coordinator.What you’ll do:Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Customer Property & Facilities Team;Support WSM in managing and prioritize workloads within the team to ensure achievement of service standards;Meeting and greeting clients;Booking meetings;Supporting internal events including set up and derig;Arranging couriers and taxis;Supporting with meeting room set up and daily checks of rooms and coffee stations;Managing stationary and office consumptives stock;Placing stationery and food orders for Regional Sites;Creating passes for new starters, managing visitors and contractor passes process;Keeping the reception area tidy;Maintaining Health & Safety books;Managing Workspace inbox and Slack channels;Sorting and distributing post;Must be prepared to ‘fill the gaps’ and step into any of the facilities roles in times of constrained resource.What you’ll bring:Good CommunicatorClient focused SkillsAble to work on own initiative or as team playerAdaptable to various duties of the postConfident and courteous manner, both in person and on the phoneCommitment to customer careCultural sensitivity and awarenessExcellent communication, coaching and feedback skills.Experience in a fast-paced environment.Proven experience in a customer service environment.Contract management & negotiation skills.PC literate and competent in all relevant MS applications, i.e., Word, Excel and PowerPoint Why choose us:Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.Discretionary annual performance bonus30 days paid leaveHealth and Dental Insurance for you, your partner and your children (if you all live at the same address)Personal life insurance and disability coverageA personal interest allowance to let you learn something new or pursue a hobbyExternal learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your careerLooking to extend your family? You will receive a cash gift of 1,000 BGN for your new addition whilst working for us26 week’s primary carer leave at 100% pay & 4 weeks secondary carer leave pay at 100% payA sports’ card membership valid across the countryDiscounts as a compliment form us among different servicesMonthly food vouchersEqual opportunities:At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at talent@flutterint.com . Your journey with us is focused on ensuring you have what you need to be your best self.Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/The group:Flutter International is a proud member of the Flutter Entertainment family, a worldwide leader in sports betting, gaming, and entertainment. We're not just another company; we're part of the FTSE 100 index on the London Stock Exchange and listed on the New York Stock Exchange (NYSE). What sets us apart is our exceptional blend of brands, top-notch products, and a global presence that spans across 40 countries. What truly defines us is our commitment to ensuring that the thrill of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide